POS CONSULTING
POS Systems, done right.
Restaurant POS consulting for the people who run the show. We know the systems, we know the problems, and we actually show up when something breaks.
Aloha · Oracle Simphony · Toast · Skytab · Revel · PAR · OLO · Punchh
The Problem
A modifier missing, a combo not calculating right, a happy hour that never turned off. Every transaction with a wrong price is money walking out the door, and most owners never catch it until it's already gone.
The KDS is dark. The printer is silent. Table 9 has been waiting 45 minutes and nobody in the back knew the order existed. One bad routing configuration can quietly ruin an entire dinner service.
You call your vendor. You wait on hold. Someone reads from a script. They escalate your ticket. Two days later you still haven't heard back, and your system is still not working right.
What We Do
Programming
Items, modifiers, combos, day-parts, pricing tiers, KDS routing, and tax categories. Built clean the first time so your team can actually maintain it.
Installation
End-to-end setup from hardware to go-live. Configuration, menu build, staff training, and someone on standby on opening day.
Training
Real training for your front and back of house, in the language your team speaks. Remote sessions or on-site, whatever works for your operation.
Audit
A thorough look at your current setup to find what's misconfigured, what's costing you money, and what should have been fixed a long time ago.
Integrations
OLO, Punchh loyalty, third-party delivery platforms, and analytics tools connected properly to your POS so everything actually talks to each other.
Ongoing Support
When something breaks and you need someone who knows what they're looking at, we're available. Most issues are resolved remotely the same day.
Every job is scoped and quoted before we touch anything.
Get a quoteAbout Primo
Twelve years working on POS systems across restaurants of every shape and size taught us a lot. Not just about the technology, but about the people running the restaurants.
Independent owners are some of the hardest working people in any room. They're managing their staff, watching every cost, taking care of their customers, and somewhere in the middle of all of that, dealing with a POS system that nobody ever sat down and properly walked them through. That part always stuck with us.
Primo started because we wanted to be that person. The one who actually sits down with you, explains what's going on, sets things up the right way, and is still reachable when something comes up later. Good support shouldn't feel like something only the big chains have access to.
Based in Central Florida, we work with restaurants across the country.
"Good support shouldn't feel like something only the big chains have access to."
Why Primo
Most consultants are hard to reach after the sale. We're not. Reach out anytime and we'll get back to you, with most issues handled the same day during business hours.
Your restaurant is your livelihood. We approach every system the same way we'd want someone approaching ours, carefully, thoroughly, and with the right sense of urgency.
POS systems don't have to be mysterious. Part of our job is making sure your setup is as straightforward as possible so it's easier to manage going forward.
No surprises on the invoice. Every job is talked through and agreed on before anything starts. You always know what you're getting into.
Monthly Support
Some restaurants need occasional help. Others need someone checking in regularly. We offer flexible monthly plans so you always have someone to call.
STARTER
Occasional support
A good fit for single-location restaurants that run smoothly most of the time but want a reliable contact when something unexpected comes up.
STANDARD
Regular monthly hours
For growing operations with ongoing needs, menu changes, staff turnover, integrations, and regular system maintenance.
PREMIUM
Priority access
Multi-location operators and high-volume restaurants that need a dedicated contact, faster turnaround, and more hours on hand.
All plans are quoted to fit your operation. Talk to us about what makes sense for you.
Get In Touch
Based in Central Florida, serving restaurants across the U.S.
We respond to all inquiries within 24 hours. English and Spanish.